Novafax Clinical Network

-60%

Reduction in Support Tickets

Implemented an automated patient triage system using HIPAA-compliant LLM architectures that answers routine inquiries and routes clinical emergencies instantly.

Patient TriageEHR IntegrationZero-Wait Inquiry Routing

The Operational Challenge

A network of 14 outpatient clinics was overwhelmed with more than 1,200 daily inbound inquiries regarding appointment rescheduling, pre-visit instructions, lab result statuses, and billing FAQs. Front-desk staff spent 70% of their workday handling repetitive phone calls.

The Optinec Solution

We engineered a private, HIPAA-ready AI patient assistant integrated with their Electronic Health Record (EHR) scheduling middleware. The assistant handles multi-lingual patient verification, reschedules appointments, verifies insurance eligibility, and routes sensitive clinical inquiries directly to on-duty nurse coordinators.

Verified Business Impact

60% reduction in routine Tier-1 front-desk support tickets

Call abandonment rate dropped from 18.4% to less than 2%

Over $180,000 annualized operational cost savings across 14 locations

Patient satisfaction scores increased by 28 points within 90 days

“Our clinical staff can finally focus on patient care instead of spending 6 hours a day answering the same questions about appointment times and insurance copays.”

Dr. Evelyn Reed

Chief Medical Officer, Novafax Health

Ready for similar results?

Book a discovery call with our engineering team. We’ll analyze your workflows and design a custom AI architecture plan.

Schedule Discovery Call All Case Studies